Video tutorial: Thomsons’ Jonathan Day-Miller on embracing the global benefits revolution

Organisations need to deliver a consistent experience for every employee no matter where they sit in the world and not get left behind by the global benefits revolution, according to Jonathan Day-Miller, director – enterprise consulting at Thomsons Online Benefits.

Speaking at the REBA Innovation Day 2018 he said that that the evolution of benefits was about moving to an on-demand benefits strategy.

Companies need to deliver globally but it was also important to tailor locally to address local needs in order to enable strategies to be successful, he said.

The first step should be to bring everything online. Analytics can then help to make decisions and prove a path for the global benefits revolution. Administration should become invisible, enabled by technology, said Day-Miller.

Moving to interconnectivity allows organisations to design data-driven packages that meet the needs of every employee rather than just the majority, he said.

He said employees want benefits they can use on a daily basis that match their lives and their interests - requiring companies to transform benefits to match the demand of employees. This means knowing your audience is key, according to Day-Miller. “This is about allowing true flexibility,” he said.

However organisations have to understand themselves as a business too, he explained. “If you can understand that but also align your rewards and benefits strategy with your overall organisational strategy you’ll see a much more impactful and effective delivery of what you are trying to achieve,” he said.

This video was recorded at the REBA Innovation Day 2018, held in London on 22 November.