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22 Jul 2019

The importance of overcoming the pensions engagement challenge

Mark Rowlands, chief customer officer at Nest, discusses the importance of winning the war for attention when it comes to pension member engagement and how it is being approached at Nest.

“To get any message to land it has to be really personal, really timely, that’s the challenge,” says Rowlands. “The second challenge, is that that message has to be so compelling to persuade us, as a consumer, to actually spend any brain power thinking what to do about it and to follow that thinking through to a course of action.”

Rowlands explains how Nest is tackling these two issues with its approach to engaging its members with pension saving.

This article is sponsored by Nest.

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